Refund Policy

Challenge Fees

Challenge fees are non-refundable once the challenge account has been activated. This policy ensures fair evaluation for all participants.

Exceptions

Refunds may be considered in the following exceptional circumstances:

• Technical issues that prevent access to the trading platform
• Duplicate purchases made in error
• Accounts not activated within 14 days of purchase

Refund Process

To request a refund for eligible circumstances, please contact our support team at [email protected] within 14 days of purchase with your order details and reason for the refund request.

Processing Time

Approved refunds will be processed within 5-10 business days and will be returned to the original payment method.

Contact

For questions about our refund policy, please contact us at [email protected].